Which utility warehouse

Find our what customers think of Utility Warehouse for broadband and mobile. It scored an average three stars for customer service and value for money. No company achieved the top rating of five stars for customer service this year and only Outfox the Market was rated five stars for value for money. We didn't get enough responses to rate how well it handles complaints. However, almost all of the complaints it received were resolved within eight weeks.

They answer the phone quickly, are polite and deal with things quickly. My bill is so easy to understand. They make it all so clear. These partners might give a rosier view because of that relationship but there were only five out of the 66 Utility Warehouse customers in our survey this year, which isn't enough to affect its score. When we included Utility Warehouse in our snapshot investigation into customer waiting times, it picked up the phone in 2 minutes 16 seconds, significantly faster than the median average of all 31 firms we called 5 minutes 57 seconds.

Email queries were responded to in 2 days 14 hours, which was faster than the nearly five days Ecotricity averaged but a long way from E's minute average reply time. Pros: Single monthly bill bundling all utilities. Yes, if you have a traditional prepayment meter. If you have a smart prepayment meter, Utility Warehouse will need to change it into 'credit mode'.

This means that you'll get monthly bills instead and won't be able to pay-as-you-go. A small proportion of the overall electricity Utility Warehouse sells is matched with renewable sources.

Other responses based on information provided by suppliers in August and September Safe, secure and simple. The more you take, the more you save With our unique range of bundles, you can get exactly what you need for your home.

Find out more. A guarantee you'll pay less with us than with your current suppliers. The legal bit. Our guarantee applies to all competitors based in the UK selling comparable services. Name Error message. Latest UW news Latest news icon finance Read article. Latest news icon tariff.

Latest news finance Asked how much its distributors could earn, he declines to give figures but says that for those prepared to work at it over time, "you can make a serious amount of money". While the Utility Warehouse website carries a statutory warning urging people "not [to] be misled by claims that high earnings are easily achieved", it is less coy than Couchman about the sums its salespeople can make. Not bad for part-time!

To become a distributor, you sign up with an existing distributor, hence the cards and flyers carrying contact details. They also earn a monthly income based on how much customers spend on the services they take. In addition, they can introduce other distributors to the business and earn a smaller amount of commission on what customers spend, too. As this happens, thousands of customers will be gathered for you by other people The consequences of this is a massive group of customers and you getting paid on every single one of them — that's down to infinity," it adds.

There are other incentives, including the chance to be given a Utility Warehouse-branded BMW Mini, and drive "one of the company's fleet of Porsche Boxsters". So why is there no mention on the cards of the Utility Warehouse or how people earn the monthly income? Once you start to talk about gas and electricity, "people tend to switch off". Its methods may not be to everyone's taste but the company must be doing something right: last week, it said it was on target to report record revenue and a record dividend for the full year.

If unemployment continues to rise, we are likely to see many more people enthusing about home phone and broadband deals in the hope of making a packet and, perhaps, getting the keys to one of those free Minis.

Utility Warehouse tries to grab customers with the lure of big discounts when they buy all its products, but a Money analysis of its complex tariffs suggests most people are better off elsewhere.

Those with above average consumption would save more. It is competitive, but only if you agree to take all four utilities, as that gives you free calls to other landlines. Find out more and manage cookies. Manage Cookies We use cookies on this site to enhance your user experience More info. These cookies allowed us to study how users navigate on the website. Cookies used for marketing and advertising purposes.

Save preferences. OK Withdraw consent. Home energy providers. Utility Warehouse Review is it a scam? Contact details. Summary How does Utility Warehouse work? Utility Warehouse reviews: is it any good? Back up. Department Opening hours Customer services Monday - Friday: 9am - 5.